Terms & Conditions

Last Updated: September 7, 2026

These Terms & Conditions (“Terms”) govern your use of the Faire Growth Agency website and your purchase or use of services provided by Faire Growth Agency (“we,” “us,” or “our”).

By accessing this website, purchasing a service, submitting payment, or engaging Faire Growth Agency, you agree to these Terms.

1. Our Services

Faire Growth Agency provides independent consulting and strategic services for brands selling through the Faire marketplace.

Services may include:

Faire storefront audits
Performance and analytics audits
Competitor analysis
Storefront and product optimization
SEO and search visibility recommendations
Product title and description optimization
Collection and merchandising strategy
Promotional and marketing strategy
Implementation services
Ongoing consulting and strategic support
Other wholesale and marketplace consulting services

The exact scope of work, deliverables, timeline, and price will be determined by the service purchased or a separate written proposal or agreement.

2. Independent Agency

Faire Growth Agency is an independent consulting agency and is not affiliated with, endorsed by, sponsored by, partnered with, or officially associated with Faire Wholesale, Inc.

“Faire” and related trademarks and brand assets belong to their respective owners.

3. Client Responsibilities

To perform our services effectively, clients may be required to provide accurate and timely information, including access to relevant Faire analytics, storefront information, reports, product information, marketing data, or other materials.

You represent that you have the authority to provide any information or account access supplied to Faire Growth Agency.

You are responsible for the accuracy and completeness of the information provided to us.

Delays in providing requested information, approvals, account access, or feedback may result in delays to the project timeline.

4. Account Access & Authorization

Certain services may require temporary access to a client’s Faire account or other business platforms.

When you authorize Faire Growth Agency to access or make changes to an account as part of an implementation service, you authorize us to perform actions reasonably necessary to complete the agreed scope of work.

Clients remain responsible for their accounts, account security, business information, pricing, inventory, policies, and compliance with applicable platform rules.

We recommend using secure account-access methods whenever available and limiting access to what is reasonably necessary for the engagement.

5. Audits & Recommendations

Audits, reports, scores, analyses, and recommendations represent Faire Growth Agency’s professional assessment based on information available at the time the work is performed.

Unless specifically identified otherwise, audit scores and assessments are Faire Growth Agency’s proprietary evaluation methodology and are not official Faire scores or rankings.

Recommendations are intended to identify potential opportunities for improvement and do not guarantee any particular result.

6. No Guarantee of Results

Faire Growth Agency does not guarantee increases in sales, revenue, retailer acquisition, orders, reorders, search rankings, product visibility, conversion rates, marketplace placement, or other business results.

Faire is a third-party marketplace whose algorithms, policies, features, programs, fees, and functionality may change without notice.

Results vary based on factors outside our control, including product demand, pricing, competition, seasonality, inventory, retailer behavior, market conditions, implementation, and changes made by Faire.

Past performance, testimonials, examples, and case studies do not guarantee future results.

7. Fees & Payment

Pricing for services will be displayed on our website, checkout page, proposal, invoice, or other written agreement.

Payment terms may vary depending on the service purchased.

Unless otherwise agreed in writing, payment is required according to the terms presented at checkout or on the applicable invoice.

Clients are responsible for applicable taxes where required.

8. Cancellations & Refunds

Because Faire Growth Agency provides professional services that involve research, analysis, strategy, preparation, and reserved consulting time, payments are generally non-refundable once work has begun.

If you request cancellation before work begins, Faire Growth Agency may, at its discretion, provide a refund less any payment-processing fees or costs already incurred.

Once an audit, analysis, research project, implementation project, or other service has begun, fees associated with work already performed or resources committed are non-refundable.

If Faire Growth Agency is unable to provide a purchased service, we may issue a full or partial refund as appropriate.

Nothing in this section limits any rights that cannot legally be waived under applicable law.

9. Consulting Services

Ongoing consulting services may be subject to a minimum engagement period specified on the applicable service page, proposal, or agreement.

If a consulting engagement has a minimum commitment, the client remains responsible for fees associated with that commitment unless otherwise agreed in writing.

After completion of any minimum term, consulting services may continue or terminate according to the terms agreed upon for that engagement.

10. Implementation Services

When implementation is included in a purchased service, Faire Growth Agency will make commercially reasonable efforts to implement the recommendations and work described within the agreed scope.

Requests outside the original scope may require additional fees or a separate engagement.

Implementation does not guarantee that Faire will accept, display, rank, distribute, or otherwise treat any content or changes in a particular manner.

11. Timelines

Any delivery dates or project timelines provided by Faire Growth Agency are estimates unless expressly guaranteed in writing.

Timelines may be affected by client responsiveness, availability of data, platform access, technical issues, third-party services, Faire platform changes, or other circumstances outside our reasonable control.

12. Intellectual Property

Faire Growth Agency retains ownership of its proprietary methodologies, audit frameworks, scoring systems, templates, processes, strategies, presentation formats, and other intellectual property used to provide its services.

Upon full payment, clients may use the final reports, recommendations, written materials, and deliverables created specifically for their business for their own internal business purposes.

Unless otherwise agreed in writing, clients may not resell, reproduce for commercial distribution, license, publish, or represent Faire Growth Agency’s proprietary audit systems, templates, or methodologies as their own.

Clients retain ownership of their own trademarks, product information, photographs, business information, and other materials supplied to Faire Growth Agency.

13. Confidentiality

Faire Growth Agency will take reasonable measures to protect confidential business information provided during an engagement.

We will not intentionally disclose confidential client information to unrelated third parties except when necessary to provide services, operate our business, comply with legal requirements, or when authorized by the client.

14. Testimonials & Case Studies

Faire Growth Agency will not publicly identify a client’s confidential business information without appropriate permission.

With client permission, we may use testimonials, reviews, logos, business names, performance results, or other information for marketing or case-study purposes.

We may also present aggregated or anonymized examples that do not reasonably identify a particular client.

15. Third-Party Platforms

Our services may involve or reference third-party platforms and services, including Faire, website platforms, analytics providers, CRM systems, advertising platforms, and other software.

Faire Growth Agency does not control these third parties and is not responsible for their availability, functionality, security, policies, pricing, actions, or changes.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Faire Growth Agency will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost sales, lost business opportunities, or loss of data arising from your use of our website or services.

To the fullest extent permitted by applicable law, Faire Growth Agency’s total liability arising from a particular service or engagement will not exceed the amount actually paid by the client to Faire Growth Agency for the service giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold Faire Growth Agency harmless from claims, liabilities, damages, or expenses resulting from information, content, instructions, or materials you provide to us; your violation of applicable laws or third-party rights; or your unauthorized use of our services or deliverables.

18. Website Information

We make reasonable efforts to keep information on our website accurate and current. However, we do not warrant that all information will always be complete, accurate, current, or error-free.

We may modify our website, services, pricing, descriptions, or these Terms at any time.

Changes will apply prospectively as permitted by applicable law.

19. Privacy

Your use of this website and our services is also subject to our Privacy Policy.

20. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any dispute relating to these Terms or services provided by Faire Growth Agency will be handled in accordance with applicable California and federal law.

21. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

22. Entire Agreement

These Terms, together with any applicable proposal, service agreement, invoice terms, checkout terms, and Privacy Policy, constitute the agreement between the client and Faire Growth Agency regarding the applicable services.

If a separately signed agreement conflicts with these Terms, the signed agreement will control for that engagement.

23. Contact

Questions regarding these Terms & Conditions may be directed to:

Faire Growth Agency
Matt@fairegrowthagency.com